Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with us.

• Contact information: name, email address, phone number, mailing address, property address, and other contact details you provide.
• Project information: outdoor-space interests, project descriptions, approximate measurements, budget ranges, preferred timing, property conditions, photographs, access information, and other details you choose to share.
• Communication records: emails, text messages, chat messages, appointment details, customer-service notes, consent selections, opt-out requests, and related correspondence.
• AI-assisted communications: information provided during chatbot or automated phone interactions, including AI-generated summaries and transcripts or recordings when applicable and lawfully obtained.
• Website and device information: IP address, general location derived from IP address, device information, browser type, pages viewed, referral sources, and website interactions collected through cookies and similar technologies.
• Customer records: estimates, agreements, invoices, payment-related records, service history, and related correspondence when applicable.

Not every field is required. Optional information is identified in the applicable form or interaction. We encourage you to provide only information relevant to your inquiry.

Please do not submit Social Security numbers, government identification, complete payment-card details, medical information, passwords, alarm codes, or other sensitive information through ordinary inquiry forms or chat.

2. Sources of Information

We obtain personal information directly from you when you complete a form, use the Project Planner, book an appointment, call, email, text, or communicate through our chat tools.

We may also receive information from someone you authorize to communicate with us, from service providers that support our operations, and from website or advertising platforms used to understand visitor activity.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and questions about outdoor-space projects.
• Provide Project Planner information and discuss relevant next steps.
• Schedule, confirm, reschedule, and communicate about appointments.
• Prepare and maintain appropriate business records and communications.
• Provide customer support and improve our service experience.
• Operate, secure, troubleshoot, and improve our website, forms, and communication systems.
• Understand website usage and measure advertising performance, subject to applicable privacy choices and legal requirements.
• Comply with applicable laws, respond to lawful requests, prevent misuse, and protect our rights.
• Send marketing communications only when permitted by applicable law and your communication preferences.

Submitting a project inquiry does not automatically enroll you in promotional text-message campaigns.

Project-related text messages and marketing text messages have separate, optional consent choices where offered. Your decision not to receive marketing texts does not prevent you from submitting a project inquiry.

General Project Planner results and automated communications are informational. They do not establish a construction contract or guarantee that H&J can perform any particular work. See our Business & Project Information page.

4. AI-Assisted Chat, Calls, and Recording

Our website and communication systems may use automated or AI-assisted tools, including HighLevel Conversation AI and Voice AI, to answer questions, collect project details, assist with appointment requests, and summarize interactions for our team.

AI-generated responses may contain inaccuracies. Any project availability, technical recommendation, pricing, scope, or business commitment must be independently confirmed by an appropriate human representative.

Some phone interactions may be recorded or transcribed where applicable law permits and the required consent has been obtained. California law may require the consent of all parties before a confidential conversation is recorded.

When recording or transcription requires consent, we are responsible for obtaining that consent through the call experience before recording begins. A statement in this Privacy Policy alone does not establish consent to record a phone call.

If you do not wish to participate in an AI-assisted interaction or do not consent to a proposed recording, you may ask about other available communication methods, including email or assistance from a team member.

Our service providers may process communications and related information to operate these tools on our behalf.

5. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary for the stated purposes:

• Technology service providers: HighLevel and its LeadConnector services, together with relevant hosting, website, form, calendar, telephony, messaging, email, and AI-processing providers.
• Authorized personnel: team members and service providers who need information to respond to inquiries or provide appropriate business support.
• Payment processors: applicable third-party payment providers when a payment transaction is offered. Full card information is generally processed by the payment provider rather than through ordinary project inquiry forms.
• Analytics and advertising providers: providers such as Google or Meta, if their tools are enabled, may receive website interaction and device information, subject to applicable choices and legal requirements.
• Professional advisers and authorities: legal, accounting, or other advisers and public authorities when disclosure is justified or legally required.
• Business transactions: appropriate parties in a merger, transfer, or similar transaction, subject to applicable law and confidentiality protections.

Mobile information and text-message consent: We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Messaging service providers may process that information solely to support our messaging services and related operations.

Your SMS consent is not treated as permission for unrelated third parties to market to you.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate our website and, where enabled, support website analytics, performance measurement, and advertising.

Certain cookies support security, website functionality, and protection against automated abuse. Other technologies may be optional and subject to your privacy preferences.

Our website uses HighLevel's cookie consent interface to provide choices about nonessential cookie categories. The availability and operation of those choices can depend on the page and technologies involved.

When the banner is presented, you may choose essential cookies only, accept optional categories, or customize your preferences using the available controls.

Third-party widgets, embedded booking tools, or custom tracking code may operate separately from the website's built-in cookie controls. We are responsible for configuring those tools consistently with applicable privacy laws and visitor choices.

Depending on the tools enabled on the website, analytics and advertising providers may collect identifiers, device details, referral information, or browsing activity. Certain advertising disclosures may constitute a sale or sharing under applicable California privacy law even when no money is exchanged.

You can contact us at [email protected] to ask about your advertising privacy choices or request that applicable sale or sharing of your personal information stop.

Browser privacy signals: Browser Do Not Track signals and Global Privacy Control signals are not the same. We have not represented here that every tracking service automatically responds to either signal. We will process applicable privacy requests and opt-out preference signals as required by law.

You can also manage some advertising preferences through Google Ad Settings and Meta Ad Preferences .

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining relevant customer records, respecting communication preferences, protecting our operations, and complying with legal obligations.

Retention periods may depend on the type of information, the status of the inquiry, applicable legal requirements, contractual obligations, disputes, and the settings of the relevant service provider.

For example:

• Inquiry records: retained while relevant to the inquiry and for appropriate administrative or legal purposes afterward.
• Communication records: retained as reasonably needed for customer service, documentation, and lawful business purposes.
• Call recordings and transcripts: retained according to applicable configuration, business needs, and legal requirements, where lawfully collected.
• Customer records: retained as needed for accounting, contractual, tax, legal, and related obligations.
• Consent and opt-out records: retained as reasonably needed to document and respect communication choices.
• Cookie and analytics data: retained according to applicable provider settings and legal requirements.

We use reasonable measures intended to protect information against unauthorized access, alteration, disclosure, or loss. Such measures may include access restrictions, account security controls, and safeguards provided by our technology vendors.

No website, transmission method, or data storage system is completely secure.

Information may be processed in the United States or other locations where our service providers and their subprocessors operate.

8. Your Privacy Rights and Choices

You may contact us to ask about the information we maintain about you, request correction or deletion, discuss communication preferences, or raise a privacy concern.

Depending on applicable law, you may also have rights to access or obtain copies of personal information, opt out of certain sales or sharing, or exercise other privacy choices.

When the California Consumer Privacy Act applies, California residents may have rights that include knowing, accessing, correcting, deleting, and obtaining personal information, opting out of certain sale or sharing, and protection against unlawful discrimination for exercising those rights.

We will handle requests according to applicable legal requirements and may need to verify information reasonably necessary to protect personal data from unauthorized disclosure.

You may contact us by email: [email protected] .

Text messages: Reply STOP to opt out of text messages, or contact us using the details in this Policy. Additional instructions are available in our SMS Terms .

Email: Use the unsubscribe mechanism in applicable emails or contact us to update your preferences.

Advertising: You may use the available website cookie controls and contact us regarding applicable advertising privacy choices.

We may retain limited information necessary to document and honor an opt-out request even when other personal information is deleted.

9. Children, External Links, and Updates

Our website and services are intended for adults and individuals authorized to inquire about a property. They are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our ordinary inquiry processes. If you believe a child has provided information, please contact us.

Our website may contain links or embedded features operated by other organizations. Their privacy practices may differ from ours. Review their policies where appropriate.

We may update this Privacy Policy when our practices, services, technology, or legal requirements change. We will post the revised Policy and update the date above.

If applicable law requires additional notice or consent for a change, we will provide it.

10. Contact Us

To ask a question about this Privacy Policy, submit a privacy request, or discuss your communication preferences, contact:

H&J Landscaping LLC
Phone: (657) 377-1727
Email: [email protected]
Mailing address:
8972 Pebble Beach Cir
Westminster, CA 92683